Episode 39 – The Harley Warranty Conspiracy with John Maxwell

Today we are talking about the conspiracy surrounding Harley warranties, and because we are not experts, we are being joined by John Maxwell, The Harley Tech.


There has been a ton of misinformation on the interwebs around what will void your Harley’s warranty. Things like an exhaust system, air cleaner, shocks, and yes, even grips. So, let’s dive into some of the legal stuff around warranties:

Magnuson-Moss Warranty Act: An Act to provide disclosure standards for written consumer product warranties against defect or malfunction; to define Federal content standards for such warranties; to amend the Federal Trade Commission Act in order to improve its consumer protection activities; An Act to provide minimum disclosure standards for written consumer product warranties; to define minimum Federal content standards for such warranties; to amend the Federal Trade Commission Act in order to improve its consumer protection activities; and for other purposes.

Main Language:
Under a full warranty, in the case of a defect, malfunction, or failure to conform with the written warranty, the warrantor:
can remedy the consumer product within a reasonable time and without charge;
may not impose any limitation on the duration of any implied warranty on the product;
may not exclude or limit consequential damages for a breach of any written or implied warranty on the product, unless the exclusion or limitation conspicuously appears on the face of the warranty; and
if the product, or a component part, contains a defect or malfunction, must permit the consumer to elect either a refund or replacement without charge, after a reasonable number of repair attempts.
In addition, the warrantor may not impose any duty, other than notification, upon any consumer, as a condition of securing the repair of any consumer product that malfunctions, is defective, or does not conform to the written warranty. However, the warrantor may require consumers to return a defective item to its place of purchase for repair.

"TAMPERING WITH NOISE CONTROL SYSTEM PROHIBITED: Federal law prohibits the following acts or the causing thereof: (1) The removal or rendering inoperative by any person other than for purposes of maintenance, repair, or replacement of any device or element of design incorporated into any new vehicle for the purpose of noise control prior to its sale or delivery to the ultimate purchaser or while it is in use, or (2) the use of the vehicle after such device or element of design has been removed or rendered inoperative by any person.
AMONG THOSE ACTS PRESUMED TO CONSTITUTE TAMPERING ARE THE FOLLOWING:
Replacing the muffler(s) and/or the entire exhaust system with parts not certified to be noise legal for street use.
Removing or modifying the muffler internal baffles in any way.
Replacing the air intake/cleaner assembly with one not certified to be noise legal for street use.
Modifying the air intake/cleaner assembly in such a way as to make the vehicle no longer noise legal for street use."


Closing Argument:
Do you purchase the Extended Service Plan or not?